Customer Relationship Manager

Job Description

Job description:

A Customer Relationship Manager plays a pivotal role in building and maintaining strong relationships with clients, ensuring their needs are met and fostering customer loyalty and satisfaction. This position involves managing client accounts, addressing concerns, and enhancing overall customer experience.

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in a customer-facing role, preferably in customer relationship management or account management.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and tools for managing customer relationships and data.
• Empathy and a customer-centric approach to problem-solving.
• Strong organizational and multitasking abilities to manage multiple client accounts effectively.